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Saba Webinar offers a professional webinar service with a couple of features that set it apart from similar products at the same price. In particular its mobile phone applications are a great addition which allow people on the move to remain “in the room” when it comes to webinars. The mobile apps allow users to join live webinars using an iPhone, iPad, iPod Touch, Android and Kindle Fire, using two-way audio. Mobile users can also view whiteboard and shared content, interact via text, respond to polls and view any uploaded recordings. This is particularly useful for webinars because it means students and audience members won’t miss out on vital presentations if they have to be in transit.
Saba does have a few weaknesses, although none of them are hugely disadvantageous from our experience. Most notably, registration and customer support seem to need some work. Even registering for the free trial requires a phone number and company name, which seems too intrusive for simply gaining access to a free version of the service. Surely this could wait until you've decided to pay for the product! The site offers a fair amount of information regarding the features and positive elements of the services available, but much less so in terms of help on how to overcome any difficulties. Instead the main resource for technical support seems to be a phone number, which is not necessarily ideal. A much more substantial online element would assist customers who have minor problems that need some attention, but not necessarily one-on-one support. The FAQ goes some way to providing this but is more concerned with “how to” use the product as opposed to solving any issues you might have with it.
Information regarding the cost of Saba Webinar services is also a mystery, as this cannot be located online. Instead all customers are required to make an enquiry, which is a little frustrating if you’re just keen to know whether or not it’s within your budget.
If you’re looking to hold very large webinars then this webinar service provider offers the ability to host up to 3000 attendees in any one webinar. This seriously outweighs a number of its competitors. Being able to record webinars is also another beneficial service, although it’s not particularly uncommon and will be found elsewhere.
Saba offers a few interesting features that make it worth considering. However it suffers from a lack of information and a sign up process that is unnecessarily personal. If you can see past those flaws, particularly if you have very large webinars to host, then this could be a service worth considering.
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